1. Introduction
1.1 Red Hippo Sdn. Bhd. (“Packbuddy”) operates a B2B ecommerce platform specializing in various food packaging, cake packaging, gift boxes, and seasonal packaging. 1.2 33-1, Petaling Utama Avenue, Jalan PJS 1/50, 46150 Petaling Jaya, Selangor 1.3 202201046818 (1492515K)
2. Products and Services
2.1 Product Offerings: Packbuddy offers a range of packaging products including, but not limited to, food packaging, cake packaging, gift boxes, and seasonal packaging. 2.2 Custom Packaging: Custom packaging services are available upon request. Customers interested in custom services must contact Packbuddy directly for more information. 2.3 Non-Refundable/Non-Returnable: All goods sold on the platform are non-refundable and non-returnable under any circumstances.
3. Pricing and Payment
3.1 Payment Methods: Payments can be made through HitPay, our credit card payment processor, or via bank transfer. 3.2 Payment Schedule: All payments are due before delivery (cash before delivery). Orders will not be processed or shipped until payment is received. 3.3 Order Cancellation: Any orders that remain unpaid after 24 hours will be automatically canceled.
4. Order and Delivery
4.1 Lead Times: The lead time for order fulfillment is up to 48 hours from the time of payment confirmation. 4.2 Shipping Fees: Shipping fees are calculated based on the package’s dimension and weight. Packbuddy does not have designated shipping partners. 4.3 Shipping Locations: Currently, shipping is limited to Malaysia only. 4.4 Risk of Loss: Basic coverage is provided for loss during delivery.
5. Returns and Refunds
5.1 No Returns or Refunds: Packbuddy does not accept returns or refunds for any products sold. 5.2 Non-Returnable Products: All products sold on the platform are non-returnable and non-refundable. 5.3 Manufacturing Defects: In cases of manufacturing defects, Packbuddy will take responsibility for rectifying the issue.
6. User Accounts and Responsibilities
6.1 Account Creation: Customers are required to create an account on the Packbuddy platform to place orders. 6.2 Account Management: There are no specific terms related to account creation, maintenance, or termination. 6.3 Account Security: Customers are responsible for maintaining the security of their accounts, including regular password maintenance. Packbuddy will not be held liable for any security breaches resulting from weak passwords.
7. Intellectual Property
7.1 Trademark: “Packbuddy” is a registered trademark. 7.2 Use of Website Content: No information or content from the Packbuddy website may be reproduced, duplicated, or distributed without express permission from Packbuddy.
8. Data Protection and Privacy
8.1 Privacy Policy: For details on how Packbuddy handles customer data, please refer to our Privacy Policy page.
9. Dispute Resolution
9.1 Mediation: Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through mediation. 9.2 Applicable Law: No specific Malaysian laws or regulations are referenced for dispute resolution.
10. Governing Law
10.1 Applicable Law: These Terms and Conditions shall be governed by and construed in accordance with Malaysian law. 10.2 Jurisdiction: No specific jurisdiction is designated for legal proceedings.
11. Modifications to the Terms and Conditions
11.1 Right to Modify: Packbuddy reserves the right to update or modify these Terms and Conditions at any time without prior notice. 11.2 Customer Responsibility: It is the responsibility of the customers to regularly check the Terms and Conditions page for any updates or changes.
12. Limitation of Liability
12.1 Liability Limitation: Any limitation of liability will be determined on a case-by-case basis.
